Website Maintenance & Support
Ongoing updates, security patching, backups, monitoring, and small changes under an agreed response time.
- 24/7
- Uptime monitoring
- Monthly
- Patch & report cycle
- Tested
- Backup restores
About website maintenance & support
Websites decay. Dependencies age, security advisories accumulate, content goes stale, and performance drifts as pages and scripts are added. Maintenance is the difference between a site that ages gracefully and one that needs rebuilding every three years.
Security patching on a routine
Core, plugin, and dependency updates are applied on a schedule and tested on staging before production. Critical security advisories are handled out of band rather than waiting for the next window.
Backups that have been restored
Automated backups are only worth what a restore proves. We verify restores periodically, because a backup nobody has tested is an assumption rather than a safeguard.
Monitoring and small changes
Uptime, error rates, and Core Web Vitals are monitored with alerting. Routine content and design tweaks are covered under an agreed monthly allowance with a defined response time, so small changes do not require a new quote each time.
What the engagement includes
Scheduled updates
Core, plugin, and dependency updates tested on staging first.
Backup & verified restore
Automated backups with periodic restore testing.
Uptime & performance monitoring
Alerting on downtime, errors, and Core Web Vitals regressions.
Content & design changes
An agreed monthly allowance with a defined response time.
What you get
The measurable results this service is accountable for.
- Security advisories patched on a defined routine
- Backups verified by actual restores
- Uptime and Core Web Vitals monitored with alerting
- Routine changes without a new quote each time
- Performance kept from drifting after launch
A process without surprises
Clear checkpoints at every stage, so you always know what is shipping and when.
- 1
Onboarding audit
Current versions, vulnerabilities, backup state, and performance baseline recorded.
- 2
Hardening & setup
Backups, monitoring, staging, and patch routine put in place.
- 3
Routine maintenance
Scheduled updates, verified restores, and monitoring review.
- 4
Reporting & improvement
Monthly report on work done, incidents, and recommended improvements.
What is included at each tier
Engagements scale with your stage. Every tier includes everything below it.
| What's included | Starter | Growth | Enterprise |
|---|---|---|---|
| Scheduled updates & patching | Included | Included | Included |
| Automated backups | Included | Included | Included |
| Uptime monitoring | Included | Included | Included |
| Verified restore testing | Not included | Included | Included |
| Monthly change allowance | Not included | Included | Included |
| Priority response SLA | Not included | Not included | Included |
Sectors we work in
We test restores rather than assuming backups work, and we cover routine changes under an agreed response time.
Common questions
What is covered in a maintenance plan?
Do you maintain sites you did not build?
More website development services
Ready to talk about website maintenance & support?
- No-obligation quote
- Reply within 1 business day
- You own every asset